Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Place an order for our products
• Create an account on our website
• Subscribe to our newsletter or marketing communications
• Contact our customer support team
• Participate in surveys, contests, or promotions
• Leave reviews or testimonials

The personal information we may collect includes:

• Contact Information: Name, email address, phone number, mailing address, billing address, and shipping address
• Payment Information: Credit card numbers, debit card numbers, or other payment account information (processed securely through third-party payment processors)
• Account Information: Username, password, and account preferences
• Demographic Information: Age, date of birth, gender (when relevant for product recommendations)
• Health Information: Medical conditions, health goals, or other information you choose to share (optional)
• Communication Data: Your messages, feedback, and correspondence with us

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device type, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website, and other browsing activities
• Location Data: General geographic location based on your IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Order Processing and Fulfillment

• Process and complete your orders
• Arrange for product delivery and shipping
• Process payments and prevent fraudulent transactions
• Send order confirmations, shipping updates, and delivery notifications
• Handle returns, refunds, and customer inquiries

2.2 Customer Service and Support

• Respond to your questions, comments, and requests
• Provide customer support and technical assistance
• Resolve disputes and troubleshoot problems
• Improve our products and services based on your feedback

2.3 Marketing and Communications

• Send promotional emails, newsletters, and special offers (with your consent)
• Provide personalized product recommendations
• Conduct surveys and request reviews or testimonials
• Inform you about new products, features, and updates

2.4 Website Improvement and Analytics

• Analyze website usage and user behavior
• Improve website functionality, design, and user experience
• Test new features and optimize performance
• Generate statistical and analytical data

2.5 Legal and Security Purposes

• Comply with legal obligations and regulatory requirements
• Protect against fraud, security threats, and illegal activities
• Enforce our Terms & Conditions and other policies
• Respond to legal requests and prevent harm

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Payment Processors: To process credit card transactions and payments securely
• Shipping and Fulfillment Partners: To deliver products to your address
• Email Service Providers: To send newsletters and marketing communications
• Customer Support Platforms: To provide customer service and support
• Analytics Providers: To analyze website traffic and user behavior
• Advertising Partners: To deliver targeted advertisements (with your consent)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Prevent fraud or security threats
• Respond to law enforcement or judicial requests

3.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, login)
• Performance Cookies: Collect anonymous data about website usage and performance
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver personalized advertisements based on your interests

4.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies from specific websites
• Delete all cookies when you close your browser

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures

• Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive data during transmission
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment processors
• Access Controls: We limit access to personal information to authorized personnel only
• Regular Security Audits: We conduct regular security assessments and updates
• Data Backup: We maintain secure backups of data to prevent loss

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary depending on the type of information:

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Order Information: Retained for at least 7 years for tax and accounting purposes
• Marketing Data: Retained until you unsubscribe or request deletion
• Usage Data: Typically retained for 12-24 months for analytics purposes

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your personal information in a structured, commonly used format

7.2 Correction and Update

• Request correction of inaccurate or incomplete personal information
• Update your account information and preferences

7.3 Deletion

• Request deletion of your personal information (subject to legal retention requirements)
• Close your account and remove your data from our systems

7.4 Opt-Out and Withdrawal

• Unsubscribe from marketing emails and newsletters
• Opt-out of targeted advertising
• Withdraw consent for data processing (where applicable)

7.5 Restriction and Objection

• Request restriction of processing of your personal information
• Object to processing based on legitimate interests

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to the transfer of your information to the United States and other countries where we operate.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy, including:

• Implementing appropriate safeguards for international transfers
• Using standard contractual clauses approved by regulatory authorities
• Ensuring third parties adhere to adequate data protection standards

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the personal information we collect, use, and share
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt-out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To submit a request under the CCPA, please contact us at privacy@testodark.com or call us at 1-800-123-4567.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are made constitutes your acceptance of the updated policy.

14. Contact Us